FAQS
HandmadeT Services
Design Selection
Q: How do I choose a design?
A: You can select from our existing designs or request a complimentary design service.
Requesting a Free Design
Q: How do I request a free design?
A: To create your own neon sign, submit a brief via our Design Request Form or message us on Facebook. We’ll send you a confirmation email upon submission. After verification, we’ll provide a free draft and pricing details within 24 hours.
Modifying Designs
Q: What if I need to modify the design after receiving a draft?
A: We offer complimentary design services and responsive customer support. Simply let us know the modifications, and our designers will adjust the prototype accordingly.
Order Placement
Q: How do I place an order after approving the design?
A: Upon approval, we’ll send you a price quote and a product link. Please use the provided link to finalize your purchase.
Materials and Safety
Q: What materials are used for the neon signs?
A: All our signs are custom-crafted using premium flexible neon LED tubing and a proprietary PVC molding technique. This material is durable and eco-friendly.
Q: Are the neon signs safe?
A: Our LED neon signs are designed to replace traditional glass neon signs, emitting minimal heat and being shatterproof, making them safe for all environments.
Longevity and Warranty
Q: How long will the neon sign last?
A: Our signs boast a lifespan of 50,000 hours, equivalent to over 5 years of continuous operation!
Q: What if I encounter an issue with the neon sign?
A: All our neon signs come with a 24-month warranty. If you experience any problems during this period, we’ll replace the sign free of charge.
Installation and Shipping
Q: How do I install the sign?
A: Installation is quick and easy, taking less than 5 minutes. Follow the provided instructions for a hassle-free setup.
Q: How long does delivery take?
A: We recommend allowing up to 14 days for delivery from the order date, although it often arrives sooner.
Order Tracking and Support
Q: Can I track my order?
A: Yes, you’ll receive a tracking number via email.
Q: What if my tracking number isn’t working?
A: Tracking numbers may take 1-3 days to display in the courier’s system. If the issue persists, contact us for assistance.
Returns and warranty
Q: Does my sign come with a warranty?
A: Yes, all our items are backed by a 24-month warranty.
Q: Can I request a return, refund, or replacement?
A: Returns are not accepted due to the customary nature of our items, but replacements or refunds are available for faulty products. Contact us to initiate the process.
For more information, please review our Returns and Refunds Policy.