Policies
SHIPPING METHODS
Please be aware: You can cancel your order within the first 24 hours after making the purchase. However, if the cancellation occurs after this timeframe, a 30% fee will be imposed as the item would have already begun production.
Our shipping charges are determined by the chosen shipping method. The rates are outlined below:
| Shipping Type | Handling Time | Transit Time | Costs |
| Standard Delivery | 3-4 business days | 7-10 business days | Free |
| Expedited Shipping | 3-4 business days | 6-8 business days | $30 |
| Express Shipping | 3-4 business days | 4-6 business days | $70 |
Order Deadline: Orders submitted after 7:00 p.m. EST will not be processed until the subsequent business day.
For additional information, kindly refer to our shipping policy.
RETURNS & REFUNDS
Order Returns:
Due to the unique craftsmanship of our products tailored for each customer, they cannot be resold, reused, or donated. As a result, we do not facilitate returns but suggest considering replacement or refund options as alternatives.
How to Initiate a Replacement/Refund:
If you believe your order warrants a replacement, refund, or return, please follow these steps within 7 days to request an appropriate resolution:
Capture a photo/video of the product alongside a snapshot of the QR code/Cover Package placed on a flat surface under adequate lighting. Ensure clarity to demonstrate the item's eligibility for a replacement, refund, or return.
Reach out to us at support@handmadetneonsign.com, explaining the reason for seeking a replacement/refund and attaching the photo from step one. Any additional relevant details will be appreciated.
We'll respond within 48 hours to confirm your request. If the provided information is unclear, we may request further clarification. Please reply within 7 business days to avoid closure of your case due to insufficient evidence.
If your request is approved, there are two types of approvals:
Replacement Approval: We'll dispatch a new item to you at our expense via standard shipping. Once available, we'll email you the tracking code. Please allow 1-2 weeks for the replacement to reach you.
Refund Approval: We'll promptly issue a refund to your original payment method. Please allow 3–5 business days for the refunded amount to reflect in your account.
For additional information, kindly refer to our policy on Returns and Refunds.
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