Refunds and Returns

Thank you for choosing us for your purchase. Before proceeding, please take a moment to review the following important information:

Order Confirmation

Upon completing your purchase, an order confirmation email will be sent automatically. If you don’t see it in your inbox, please check your Spam/Junk Mail folder. Contact our Customer Service team if you haven’t received the confirmation email.

Conditions for Requesting Changes or Refunds

Certain conditions must be met for items to be eligible for cancellation, modification, replacement, return, or refund.

Order Returns

Due to the customized nature of our products, tailored to each customer’s specifications, we regret to inform you that we cannot accept returns.

Replacement/Refund Requests

Please contact us within 7 days of your item’s arrival (as indicated by the courier tracking system) to request a replacement or refund.

Scenarios for Replacement/Refund

Poor quality, items significantly different from the approved design, defective/incorrect orders, delivery damage, wrong items, and undelivered orders are eligible for replacements or refunds under specific conditions.

Sale Items

Only regular-priced items are eligible for refunds or replacements. Sale items cannot be refunded or replaced.

Failure to Deliver or Return to Sender

Various scenarios, such as incorrect addresses, customer refusal to sign for orders, and returned-to-sender orders, have specific protocols outlined for reshipping or refunds.

Force Majeure

We cannot refund packages delayed due to natural disasters, pandemics, etc.

How to Request a Replacement/Refund

Follow the outlined steps, including taking clear photos/videos of the product and its packaging, and emailing our support team at support@handmadetneonsign.com.

Approval Process

Replacement or refund approval will be processed based on the provided information and photos/videos.

Late or Missing Refunds

If you encounter issues with late or missing refunds, please follow the suggested steps and contact us if further assistance is needed.

Policy Modifications

We reserve the right to modify this policy at any time to safeguard our customers and our business from fraudulent activities.

Thank you for your attention, and we appreciate your understanding. We’re here to assist you with any further questions or concerns.

NEED HELP?

Contact us at support@handmadetneonsign.com for questions related to refunds and returns

Error: Contact form not found.