Refunds and Returns Policy

Thank you for choosing us for your purchase. Before proceeding, please take a moment to review the following important information:

Order Confirmation:

– Upon completing your purchase, an order confirmation email will be sent automatically. If you don’t see it in your inbox, please check your Spam/Junk Mail folder. Contact our Customer Service team if you haven’t received the confirmation email.

Conditions for Requesting Changes or Refunds:

– Certain conditions must be met for items to be eligible for cancellation, modification, replacement, return, or refund.

Order Returns:

– Due to the customized nature of our products, tailored to each customer’s specifications, we regret to inform you that we cannot accept returns.

Replacement/Refund Requests:

– Please contact us within 7 days of your item’s arrival (as indicated by the courier tracking system) to request a replacement or refund.

Scenarios for Replacement/Refund:

– Poor quality, items significantly different from the approved design, defective/incorrect orders, delivery damage, wrong items, and undelivered orders are eligible for replacements or refunds under specific conditions.

Sale Items:

– Only regular-priced items are eligible for refunds or replacements. Sale items cannot be refunded or replaced.

Failure to Deliver or Return to Sender:

– Various scenarios, such as incorrect addresses, customer refusal to sign for orders, and returned-to-sender orders, have specific protocols outlined for reshipping or refunds.

Force Majeure:

– We cannot refund packages delayed due to natural disasters, pandemics, etc.

How to Request a Replacement/Refund:

– Follow the outlined steps, including taking clear photos/videos of the product and its packaging, and emailing our support team at support@handmadetneonsign.com.

Approval Process:

– Replacement or refund approval will be processed based on the provided information and photos/videos.

Late or Missing Refunds:

– If you encounter issues with late or missing refunds, please follow the suggested steps and contact us if further assistance is needed.

Policy Modifications:

– We reserve the right to modify this policy at any time to safeguard our customers and our business from fraudulent activities.

Thank you for your attention, and we appreciate your understanding. We’re here to assist you with any further questions or concerns.

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