Cancellation Policy:

Orders can be canceled within the first 24 hours after purchase. After this period, a 30% fee will be applied due to production commencement.

Order Deadline:

Orders placed after 2:00 PM. EST will be processed on the following business day.

Shipping fees vary based on the selected method. Details are as follows:

Frequently Asked Questions:

1. Shipping Duration:

– Our handcrafted products typically require 3-4 business days for processing, with additional time depending on item specifics. Most orders are fulfilled within 3 business days.

2. Delivery Timeframe for Neon Signs:

– Neon signs typically arrive within 14 days of order placement, although they often arrive sooner. Each item is tailored to order, with production taking 3-4 business days and shipping an additional 7-10 business days.

3. Handling Import Fees/Taxes:

– Import fees, duties, and taxes are the responsibility of the recipient and vary based on factors like country of origin, size, weight, and order value.

4. Tracking Information:

– You will receive an email with a tracking number, which may take up to 5 days to receive. If not received, please contact us.

5. Tracking Number Issues:

– Tracking numbers may take 1-3 days to become active. If inactive after four business days, please contact us for assistance.

6. Shipment Notification:

– If you haven’t received a shipment confirmation email, please check your spam folder. If not found, contact us with your shipping details.

7. Undelivered Package:

– If your package is marked as delivered but not received, check around your property and with neighbors. If still not found, contact your local post office and then us for further assistance.

8. Shipping Carriers:

– We use USPS, DHL, or OSM based on the recipient’s address for faster and cost-effective delivery.

9. Do you ship to APO/FPO/DPO Addresses?

– Yes, we ship to PO Boxes and Military APO/FPO addresses, with longer delivery times expected.

10. Partial Orders:

– Multiple-item orders may be shipped separately for faster delivery. Contact us if you believe there’s an issue.

11. Multiple Orders/Address Changes:

– Unfortunately, we cannot combine orders or change shipping addresses once processing begins.

12. Contact Information:

– For inquiries not covered here, email us at support@handmadetneonsign.com.