We sincerely apologize for the mix-up. This is a rare occurrence that may happen during peak seasons due to high demand and shipment volume.
Please do not attempt to forward the item to the intended recipient. Instead, kindly assist us by completing the steps below:

  1. Fill out our Contact Form or reach out via live chat, email, or social channels.
  2. Provide the following information:
    • A clear photo of the incorrect item received
    • A photo of the shipping label showing the tracking number

Once we receive your information, our team will verify the error and arrange a replacement or appropriate solution as quickly as possible.