If your card has been declined, please ensure that the following information is valid and entered correctly:

  • Card number
  • Expiration date
  • Security code (CVV)
  • Billing address

You may need to re-enter your information, especially if you have updated any of the above recently.
When you purchase an order on our website, the billing address also needs to be the same with the shipping address, according to our policy.

Other possible reasons include:

  • Insufficient funds
  • Card restrictions or blocks
  • Exceeded daily withdrawal or purchase limits
  • Your Card does not support international transaction.

To better understand the specific reason, we recommend contacting your card issuer or financial institution directly.