If your order status shows “Delivered” but you have not received the package, please do not worry. There are several common scenarios and steps you can take:

  1. Check alternative delivery locations:
    • If you have a PO Box, the package may have been delivered there.
    • Check with your apartment office, front porch, mailbox, or building reception if applicable.
    • Sometimes neighbors or housemates might receive the package by mistake.
  2. Wait 2–3 business days:
    In some cases, delivery carriers using GPS may prematurely mark a package as “Delivered” while it is still in transit. Most packages arrive within a few days after this false status update.
  3. Verify your shipping address:
    Please double-check the shipping address on your order confirmation email. If the address was incorrect or incomplete, the parcel may have been delivered to the wrong location.

If the package still has not arrived after these steps, please contact our Customer Service team for prompt assistance.