If your tracking number appears inactive or shows no updates, please allow 48–96 hours after receiving your tracking information. This delay is normal, as initial tracking events typically become available only after the shipment is scanned at the next logistics facility.
Note: Certain carriers such as DHL, USPS, or Canada Post may take longer to display updates, especially if the tracking code is for the final-mile delivery in the destination country. This delay occurs as the package is in transit and has yet to reach the local processing center.
If your tracking status remains unchanged for more than 5–7 business days, please contact our Customer Service team for further assistance. We are always happy to help ensure your order reaches you as expected.