Similar Questions
If your order is marked as “Returned to Sender”, this typically happens due to one of the following reasons:
- Incorrect or insufficient shipping address:
If the address you provided was incomplete or incorrect, the carrier may not have been able to deliver the package. We recommend contacting your nearest local post office to check if the package is still being held there.
If the item has already been returned to us, we are happy to resend it to your correct address. However, please note that a small reshipping fee may apply. - Uncollected delivery attempt:
If the carrier attempted delivery and you were not available to receive it, your package might have been held at the local post office for a limited time before being returned.
In this case, we are willing to send a replacement package at no extra cost.
However, if the second package also fails to reach you, we regret to inform you that we may not be able to offer further assistance.